The following websites are owned and operated by (and known and referred to as) The Company:
Virtualy – Training and Coaching Pty Ltd
…and throughout this document will be referred to as “Company Domains:”
All queries can be resolved via the support channel at: Support@VirtualyTraining.com
Contact with the Company
If you have any questions regarding this policy or your dealings with our website, please contact us here: Support@VirtualyTraining.com
Virtualy – Training and Coaching Pty Ltd, Clipper Crescent, Strandfontein, South Africa, 7798
ACCEPTANCE OF TERMS
By accessing, downloading, installing, or using the Company Domain services, whether or not you become a registered user or member (“User”, “You”, “Yourself”, “Your”, “Member”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.
We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review the Terms as found on the Company Domain regularly to keep Yourself informed of any changes.
EARNINGS AND INCOME DISCLAIMER:
The Company cannot and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. What we can guarantee is your satisfaction with our training. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our Company Domains, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax, or other professional advice. Any financial numbers referenced here, or on any of the Company Domains, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Use caution and always consult your accountant, lawyer, or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions, and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions, or results, at any time, under any circumstance.
Returns and Cancellations
Physical Returns & Shipping
Returns & Subscription Cancellations
Any money-back guarantees that may be offered cover the price of the product only. The money-back guarantee does not cover the shipping and handling fee because the customer decided to try the product, therefore the customer accepts to pay the fee to ship the product.
Customers must contact our support department for an RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
Once a return is received or a valid refund request is submitted, the refund process will take at least 30 days to complete at the end of the following full calendar month. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders will be refunded back to the original credit card and PayPal orders will be credited back to the PayPal account.
You have the number of days detailed on the guarantee to return the product to receive your refund. Any return received after the guaranteed time limit conditions will not be processed.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
Valid proof of returning a product includes delivery confirmation or signature required via courier. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money-back guarantee is void after a customer has used it for one specific product more than twice.
No refunds will be processed after any final exam has been started.
Subscriptions, Trials, and Digital Products
Any membership, which may start with a free trial, will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment to use the Company Domain service. We will bill the monthly membership fee to the payment method used when signing up unless updated or changed by the subscriber. You must cancel your membership before it renews each month to avoid billing the next month’s membership fees to your Payment Method
Trial Subscriptions
Your membership may start with a trial. The trial period of your membership lasts for the prescribed number of days within the offer, or as otherwise specified during sign-up. For combinations with other offers, restrictions may apply. Trials are for new and certain former members only. The Company reserves the right, in its absolute discretion, to determine your trial eligibility
Monthly Subscriptions
You have the prescribed number of days within the offer from the date of the original purchase to request a refund for your monthly subscription. Any refund request after this time limit will not be processed. You may cancel at any time after the initial prescribed number of days has passed.
Yearly Subscriptions
For yearly subscription purchases, you have the prescribed number of days from the date of the original purchase to request a refund for your yearly subscription. Any refund request after this time limit will not be processed.
Certification and Mastery Courses
You have the prescribed number of days within the offer to review the training and preview the course. Any refund request after this time limit will not be processed
Additional Products
From time to time, on some products, we will offer our members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must be a member in good standing at the time of purchase.
Live Events
The events, information, and speakers listed on our Company Domains or in events are subject to change without notification.
You have THIRTY (30) Days prior to the event to request a full refund of your ticket price or seat deposit. Any request after the THIRTY (30) DAY time limit will not be processed. Any unused tickets will be forfeited and are not transferable to another event.
TICKET HOLDERS MAY NOT SELL, OFFER FOR SALE, OFFER AT AUCTIONS, RESELL, DONATE, ACT AS COMMERCIAL AGENTS FOR ANOTHER PARTY OR OTHERWISE TRANSFER THEIR TICKETS IN ANY WAY WITHOUT THE SPECIFIC PRIOR WRITTEN CONSENT OF THE DIGITAL MARKETER.
Ticket Transfers
Ticket transfers will not be processed THIRTY (30) Days prior to the event.
A transfer fee will be applied to all ticket transfers.
Process for Guest Tickets Transfers
Once a Ticket purchase is confirmed, the Ticket Purchaser may only change the assignment of the Guests accompanying him a maximum of 2 times and using the Tickets that were purchased.
Submitting a Guest Ticket Transfer Request: The Ticket Purchaser must submit a transfer request to the support channel.
Live Streams
Refunds will only be provided in situations where the customer is unable to watch the Livestream due to technical issues related to The Company.
Refunds will only be considered and processed on the first day of each respective event.
LIMITATION ON LIABILITY.
THE COMPANY DOMAINS AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE COMPANY DOMAINS, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THE COMPANY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE COMPANY DOMAINS WILL BE UNINTERRUPTED OR ERROR-FREE.
The Company is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by The Company on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any The Company owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of The Company which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a company domain offer, the Company, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription.
ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE COMPANY WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.
Your Account
You agree to provide accurate and complete information when you register with, and as you use, the Company Domain Services, and you agree to update your account information to keep it accurate and complete. You agree that The Company may store and use the information you provide for use in maintaining and billing fees to your Account.
Access to Previous Purchases
As an accommodation to you, subsequent to acquiring The Company training, you may download previously acquired training (when available) onto any Associated Device. Some Company Domain training or services that you previously acquired may not be available for subsequent download or access at any given time, and The Company shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content or training, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.
The Company reserves the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.
Social Media Groups and Communities
Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to entrepreneurs to multi-national enterprises.
We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.
Community Guidelines
Keep it respectful
Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating will be removed.
No pitching to the group
We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.
No gated content
Content posted in the groups cannot be used to harvest leads in any way. If you need feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.
Respect confidentiality
Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.
Keep it on topic
We reserve the right to remove posts based on off-topic content or offensive content.
Partnering with other members
Access to this group does not mean that The Company endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy. If you are looking for help implementing the stuff that The Company teaches, we do have a list of (vetted) partners.
Report posts that are breaking group policies
Due to a large number of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a questionable post, please report it, tag our community manager in the comments, or reach out to our community manager directly via private message so our team can review them.
Breaking the rules
Three warnings for rule-breaking behaviour will result in a 7-day removal from the group. After the 7-day period, you are welcome to re-join the group on a 30-day probation. If you break the rules again during your probation, you will be permanently removed from the community or group.
INTELLECTUAL PROPERTY
You agree that the Company, including but not limited to The Company Products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement The Company Services, contains proprietary information and material that is owned by The Company and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Company Services in compliance with this Agreement. No portion of the Company Services may be reproduced in any form or by any means, without expressed written permission from Digital Marketer. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Company Services in any manner, and you shall not exploit the Company brand in any unauthorised way whatsoever, including, but not limited to, by trespass or burdening network capacity.
Notwithstanding any other provision of this Agreement, The Company and its licensors reserve the right to change, suspend, remove, or disable access to any The Company products, content, or other materials comprising a part of the Company brand at any time without notice. In no event will The Company be liable for making these changes. The Company may also impose limits on the use of or access to certain features or portions of The Company services, in any case, and without notice or liability.
All copyrights in and to The Company (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by The Company and/or its licensors, who reserve all their rights in law and equity.
THE USE OF THE SOFTWARE OR ANY PART OF THE COMPANY, EXCEPT FOR USE OF THE COMPANY AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.
The Company logo, other The Company trademarks, service marks, graphics, and logos used in connection with The Company are trademarks or registered trademarks of The Company in South Africa, the U.S., and other countries. Other trademarks, service marks, graphics, and logos used in connection with The Company Services may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.